Nook and Burrow shipping prices are estimated on the weight of each order and according to their destination.
Postage within Australia
Nook and Burrow use a combination of courier services and Australia Post to send our orders. Once your order has left our studio in Melbourne, it should arrive to you in between 3 - 5 business days.
Nook and Burrow offers free postage on orders over $150 within Australia.
The customer is responsible for ensuring that the postage address they enter when checking out is stated clearly and correctly. Nook and Burrow will not be held responsible for packages that go missing due to an incorrect address.
All orders that are posted via courier will receive a tracking number that is forwarded to the customer upon dispatch. Customers receive better service from the courier if they provide a mobile number when placing an order at Nook and Burrow.
Postage outside of Australia
Nook and Burrow relies on Australia Post to successfully deliver our international parcels. Shipping times vary depending on the arrival destination and its proximity to Australia. On average, international orders will arrive between 7 - 10 business days upon dispatch from our studio in Melbourne.
International parcels are not trackable at this stage.
The customer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.